Concierge
EVERYTHING
AROUND
THE DAY.
The mountain is only part of it. This is the rest — arrival, house, table, children, recovery, privacy and a named person in the valley who answers the phone.
01
Arrival & Movement
The valley is easy to reach and easy to get wrong. We remove the guesswork.
Airport Transfers
Private door-to-door from Turin (≈1h20), Milan Malpensa (≈2h), Geneva (≈1h45 via the Mont Blanc Tunnel), Linate and Bergamo. Winter-rated vehicles with snow tyres and chains as standard, child seats fitted to your children's ages, and a driver who tracks your flight and waits when you are late.
Alpine Chauffeur & Day Cars
A car and driver on call for the length of your stay — resort-hopping, restaurant runs at night, or a discreet standby while you ski. Saloon, people carrier and 8-seat van, all four-wheel drive.
Private Aviation & Helicopter Transfer
Handling at Aosta Corrado Gex airfield and the regional heliports, jet and turboprop coordination, and helicopter shuttles from Milan, Geneva or Turin directly to Courmayeur or Cervinia when the roads are slow.
Rail & Self-Drive
Train routing via Turin or Milan with a car meeting you at Aosta, or a prepared hire car with winter equipment, tunnel passes and ski racks already fitted.
In-Resort Logistics
Lift passes bought and loaded before you land, ski and boot fitting delivered to your accommodation, luggage moved between hotels on multi-base itineraries, and equipment collected at the end.
02
Where You Stay
We do not have a portfolio to fill. We place you where the trip actually works.
Private Chalets
From four-bedroom family houses to large staffed properties in Courmayeur, Cervinia, Champoluc and La Thuile. We inspect what we recommend and tell you the drawbacks — the walk to the lift, the third bathroom that is really a shower cupboard.
Design & Boutique Hotels
Independent alpine hotels with genuine character, plus the region's few true five-star addresses when that is what you want.
Historic Maisons & Farmhouses
Restored stone maisons, Walser timber houses in Gressoney and Issime, and working agriturismi with rooms above the dairy.
Mountain Refuges
Half-board hut nights at altitude, booked and confirmed — the only way to start a summit day at a sensible hour, and an experience in its own right.
Serviced Apartments
The value option done properly: well-located apartments with a cleaning schedule, a stocked kitchen on arrival and our team on the end of the phone.
03
In-House Service
Staffing that fits the property and the week — not a fixed package you pay for regardless.
Butler & House Manager
A trained butler for the length of your stay: unpacking and pressing, breakfast service, drinks, fires laid, boots dried and ready, reservations confirmed, and the day rearranged when the weather changes.
Private Chef
In-chalet cooking from relaxed family dinners to tasting menus built on Fontina DOP, Jambon de Bosses, alpine game and Valle d'Aosta wine. Dietary requirements, allergies and children's tastes taken seriously.
Housekeeping & Provisioning
Daily service, laundry and pressing, and a fridge stocked to your list before you arrive — including the specific coffee, the right formula, and the whisky you actually drink.
Ski Valet
Equipment carried to and from the lift, boots warmed and dried overnight, edges tuned and bases waxed while you eat.
Florist, Firewood & Small Details
The things nobody lists and everybody notices: a lit fire on return, fresh flowers, a birthday cake, a cot that was already made up.
04
Family & Childcare
Children are the reason most trips succeed or fail. We plan around them first.
Qualified Nannies
DBS/police-checked, paediatric first-aid trained, English, Italian and French speaking. Available for full days, evening babysitting, or as a second pair of hands on the mountain.
Ski Kindergarten & Group Lessons
Places booked at the resort snow gardens in Pila, Cervinia, Courmayeur and Champoluc, with a nanny to collect, feed and hand over.
Family Guiding
Guides who genuinely enjoy children — shorter days, more chocolate, a marmot to find, and a turnaround point chosen before anyone melts down.
Equipment & Essentials
Cots, high chairs, sterilisers, stair gates, buggies, car seats and correctly sized helmets, in place before you walk through the door.
Teenagers
Freestyle coaching, bike park days, canyoning, and an evening plan that is not dinner with their parents.
05
Wellness & Recovery
Recovery is the half of the name most people ignore. It is what makes day four as good as day one.
Terme di Pré-Saint-Didier
Thermal water used since Roman times, in outdoor pools looking directly at Mont Blanc. We book timed entry, private cabanas and the quieter evening slots, and pair it with a transfer so nobody has to drive home warm and sleepy.
Terme di Saint-Vincent
The lower-valley thermal complex, easily combined with the castles, Forte di Bard and an evening at the Casino de la Vallée.
In-Chalet Massage & Physiotherapy
Sports and deep-tissue therapists who come to you, plus physiotherapists experienced with ski and trail injuries — the tight ITB on day two, the shoulder that never quite recovered.
Recovery Protocols
Cryotherapy, compression boots, mobility and stretching sessions, and altitude-acclimatisation guidance for guests going high. Booked as single sessions or as a daily rhythm across the week.
Sauna, Steam & Alpine Rituals
Hay baths, pine and arnica treatments, genepì-infused rituals and traditional alpine hydrotherapy circuits.
Movement & Breath
Private yoga, pilates and breathwork at altitude, and forest bathing in the larch woods of Gran Paradiso with a park guide.
Nutrition & Hydration
Practical fuelling plans for multi-day ski touring, trekking and cycling itineraries, coordinated with your chef or your hotel kitchen.
06
Security & Wellbeing
Quiet, licensed and proportionate. Most guests never need it; some cannot travel without it.
Close Protection
Licensed Italian close-protection officers, briefed to be invisible. Single-officer discretion through to full detail with advance work, route planning and residence coverage.
Residence Security
Property surveys before arrival, overnight cover, access control for staff and deliveries, and secure storage for valuables.
Privacy Management
NDAs across every supplier we place, discreet booking under management names, and control of photography at private events.
Medical Standby
English-speaking doctors on call, direct lines to the regional hospital in Aosta, pharmacy runs, and pre-arranged access to mountain rescue and helicopter evacuation cover.
Mountain Safety
Avalanche awareness briefings, transceiver drills, correctly specified safety equipment, and a guide with the authority to say no. We would rather lose a booking than lose a guest.
07
Access & Occasions
Tables, tickets, timing — and the things you cannot book from a website.
Restaurant & Refuge Reservations
Michelin tables, the good local osterie, and the mountain refuges worth walking to. Booked, confirmed, and re-timed when your day runs late.
Tickets & Passes
Lift passes, Skyway slots, castle and museum entry, Forte di Bard exhibitions, Casino de la Vallée, and seats at regional events.
Private Openings
Out-of-hours castle visits, cellar tastings with the winemaker, alpeggio mornings with a herder, and workshop time with a Sant'Orso woodcarver.
Celebrations & Proposals
Birthdays, anniversaries and proposals staged on a glacier, in a castle courtyard or at a table above the cloud. Photographers and film crews arranged where permits allow.
Weddings & Private Events
Ceremony, venue, celebrant, catering and guest logistics for small alpine weddings and milestone gatherings.
Corporate & Small Groups
Off-sites, incentive weeks and team programmes with meeting space, reliable connectivity and an activity plan that works for a mixed-ability group.
08
On the Ground
A local team, in the valley, for the whole time you are here.
Named Concierge
One person who knows your trip, from first enquiry to departure. Not a ticket queue and not a chatbot.
24/7 In-Destination Line
A real phone answered by someone in the valley while you are here, in English, Italian or French.
Daily Weather & Conditions Call
Snowpack, avalanche bulletin, river levels, cloud base and trail status, read every morning and turned into a plan for your day — including the plan B nobody had to ask for.
Translation & Local Liaison
Interpreting at appointments, dealing with suppliers, and navigating a region that speaks Italian, French and, in places, Franco-Provençal and Walser German.
Shopping, Gifting & Shipping
Fontina wheels, Genepì, artisan woodwork from the Fiera di Sant'Orso, and shipping home so you do not fly with a cheese in your hand luggage.
Pets
Dog-friendly properties, veterinary contacts, and sitters for days when the mountain is no place for a dog.
Recovery is the point
Thermal water, under Mont Blanc, since the Romans.
Pré-Saint-Didier's outdoor pools look straight at the highest mountain in western Europe. We book the quiet evening slots, arrange a private cabana, and put a car on it so nobody has to drive home warm and half asleep.
Around that sit the things that actually keep a week going: sports massage in the chalet, physiotherapists who know ski and trail injuries, compression and mobility work, altitude guidance for guests going high, and a fuelling plan that survives day five. It is the least glamorous part of what we do and the part guests thank us for most.
One named contact
The same person, from first message to last transfer.
Enquiries answered within 12 hours, 7 days a week. In-destination guests: 24/7. In English, Italian or French.